Frequently Asked Questions

Promo Codes
Product Info
Order Enquiries

At ToughCAD, we proudly embrace a 100% recyclable ethos! Aligned with our robust sustainability initiative, we gladly accept your used ToughCAD plans back and we’ll cover the cost of recycling them into valuable items such as traffic cones, sleeping policemen, and barrier weights.

To look further into our eco-conscious endeavours, you can explore our sustainability page. If you prefer direct communication, feel free to reach out to us via email at We’re here to answer your queries and share more about our commitment to a greener future.


During the checkout process, you’ll have the opportunity to input your card details. At this point, you’ll also be prompted whether you’d like to save these details for convenient use in future transactions. If you have multiple cards saved, you’ll have the flexibility to select the specific card you wish to make payment with.

Additionally, if you decide to remove a card from your saved options, you can easily do so. Our aim is to provide you with a seamless and user-friendly checkout experience.

Once you confirm your order, an order confirmation email will be sent to you. In this email, you should find our VAT number located at the bottom. If you encounter any difficulties locating it, don’t hesitate to reach out to us at, and we’ll be glad to provide you with our VAT number.

Please be aware that all orders include VAT at 20%.

Towards the bottom of each newsletter, you’ll find an option to opt out of our email marketing communications. Simply click on that link to unsubscribe. If you’re unable to locate this link, don’t hesitate to get in touch with us. Kindly provide your name and email address, and we’ll promptly ensure your removal from our mailing list. Your preferences matter to us.

You can reset your password here- (password reset) 

If you have tried to reset your password and that hasn’t worked, please get in touch and we can unlock your account straight away. 

If you’re encountering problems with the website, kindly reach out to us at so that we can resolve any issues.


We are currently offer a Next Working Day delivery service (when ordering before 12pm noon) via our couriers at APC. Currently, this does not include weekends.

Kindly be aware that to ensure your parcel’s arrival before the weekend, you will need to place your order by Thursday before 12pm noon.

Please keep in mind that Bank/National Holidays are not covered under this information.

When inputting your information on the order page, which includes your email and mobile number, this data will be utilised for your delivery details.

Subsequently, once our partner couriers at Parcel Force take possession of your parcel, they will dispatch a text message and an email containing your consignment/tracking details.

Should you not receive these notifications or require aid in this matter, please don’t hesitate to reach out to us at, providing your order information.

No problem, if you contact us immediately, we can see what we can do to help. Please have your order number ready.  

Please get in touch with us promptly! 

However, please be aware that we are not liable for any problems arising from actions by our couriers. While instances of delivery complications are rare, they can happen from time to time. We’re more than willing to provide help in such situations. Nonetheless, it’s important to note that we cannot guarantee refunds for issues specifically attributed to courier-related matters.

Also, please be aware – if you have placed your order after the 12pm (noon) delivery cut off, your order will be shipped the next working day

Next Working Day Service (Zone 1 – England, Wales and Scotland) – £7.80

Next Working Day Service (Zone 3 – Northern Ireland) – £16.00

2-4 Working Days Service (Zone 1 – England, Wales and Scotland) – £4.50

The delivery date for your order is determined by the specific time and date of your order placement, as well as the chosen delivery option.

Presently, we offer a Next Working Day delivery service (applicable for orders placed prior to 12pm noon) through our trusted couriers, Parcel Force. This service does not extend to weekends.

It’s important to bear in mind that in order to ensure your parcel’s arrival before the weekend, you will need to make your purchase by Thursday before 12pm noon.

Please take note that Bank/National Holidays are not covered by this information

If your order was placed before 12pm, it will be dispatched on the same day. Conversely, if you completed your order after 12pm, it will be shipped on the next working day.

Please note that our offices are closed on Saturdays and Sundays. Any orders made during this period will be processed when the team returns on the next working day.

This information does not apply to Bank/National Holidays.

Currently, our delivery service covers the entirety of the UK Mainland

📣 Exciting News: ToughCAD Now Ships to Northern Ireland as of September 2023! 🚀🌍

We’re thrilled to announce that ToughCAD has expanded its shipping services to include the beautiful region of Northern Ireland. Now, all our customers in Northern Ireland can enjoy the exceptional durability and reliability of ToughCAD plans.

🚢 Over Sea Shipping Disclaimer: Place Your Order in Plenty of Time ⌛

Please note that as the shipments to Northern Ireland are overseas, there may be potential delays in the delivery process. We highly recommend placing your orders well in advance to ensure a timely delivery.

At ToughCAD, we understand the importance of your projects, and we want to make sure you receive your plans exactly when you need them. By ordering in plenty of time, you can avoid any potential inconveniences and stay on schedule.

We are committed to providing the best possible service and will work diligently to get your ToughCAD plans to you as quickly as possible.

Thank you for choosing ToughCAD! We look forward to serving our customers in Northern Ireland with our renowned durability and reliability.

Enjoy complimentary delivery on all orders exceeding £70.00! The discount will be applied automatically at checkout once your order reaches £70.00. Please note that this offer cannot be combined with any other promotions.

If you encounter any issues with this offer, kindly reach out to us via email at


To use your promotional code, enter it in the discount box on the checkout page. 

If the promo code isn’t working, please contact us. 

Enjoy complimentary delivery on all orders exceeding £70.00! The discount will be applied automatically at checkout once your order reaches £70.00. Please note that this offer cannot be combined with any other promotions.

If you encounter any issues with this offer, kindly reach out to us via email at


You have a choice of 4 sizes for your plans – A0, A1, A2, or A3. Selecting the appropriate size depends on your specific requirements and preferences. Consider the scale of your project, the amount of detail you need to capture, and the available space for displaying or presenting the plans.

ToughCAD is made of high quality plastics. 

It should be noted that ToughCAD is also 100% recyclable – you can read more about this on our sustainability page.

ToughCAD plan are printed 100% to scale. When you order an A1 design, you can rest assured that you will receive it at the precise scale specified. This ensures that your design is accurately represented in terms of dimensions.

However, it’s important to highlight that it is the responsibility of our customers to verify that they have selected the appropriate size according to the intended plan. We print the plans exactly as they are provided to us. Therefore, it’s crucial for customers to double-check and confirm the correct size before placing an order.

Certainly, you have the flexibility to choose any content you desire to be printed on your ToughCAD.

No, ToughCAD is waterproof and can cope with adverse weather conditions.  

Your ToughCAD plans are super TOUGH! Therefore, they will not rip!

ToughCAD is versatile and suitable for a wide range of applications including both domestic
and commercial projects. It offers the capability to incorporate diverse content such as site
plans, images, directions, fire safety instructions, parking information, and more.

This versatility makes ToughCAD an invaluable asset for any project, enhancing productivity and

Absolutely, you can draw on your ToughCAD! It’s designed to be a versatile surface that accommodates various forms of notes, sketches, or annotations. This interactive feature adds another layer of convenience and customisation to your plans.

To enhance the editing capability of your drawn content, we recommend using whiteboard markers as the surface can be repeatedly wiped clean. This proves particularly useful for tasks like traffic management during on-site work. For more permanent markings, you can also use permanent markers as an alternative solution.

✍🏼 Kindly be advised: To ensure the annotations disappear completely after use, it is imperative to employ a WHITEBOARD Marker. It is crucial not to mistake this for a Drywipe Marker or Permanent Marker, as these writing tools may not completely erase after use.

We kindly request you to test your pen on a small area of your ToughCAD before its initial use. Thank you!

Your ToughCAD will last forever – unless you send it to be recycled. 

Certainly, we offer the choice to have eyelets added to your ToughCAD. These eyelets will be positioned at the four corners of the plan, placed over our ToughCAD border. This strategic placement ensures that none of the original design elements on your plans are compromised.

Yes, you can leave your ToughCAD outside. Its durable material is resistant to water, UV rays, and general weathering, ensuring that your plans and information remain protected even when exposed to the elements. This makes ToughCAD Ideal for outdoor use on construction sites, outdoor events, or any other scenario where you might need your plans displayed or accessible outdoors


For packing and dispatch purposes, there is a restriction of 25 file uploads per size:

A0: 25 files
A1: 25 files
A2: 25 files
A3: 25 files

However, you can increase the quantity of a specific file as needed, and this won’t affect the 25- file cap per size.

If you intend to order more than 25 file uploads for a specific size, you have the option to initiate a new order to accommodate the additional files beyond the limit.

You choose between A0, A1, A2 or A3. 

We provide an additional 20mm of material around the perimeter of your plan. This surplus material offers you the flexibility to choose whether to include eyelets or not, without compromising the actual content of your plan. This way, you can opt for eyelets for easier hanging or display, while ensuring that your original design remains unaffected and intact.

The ToughCAD border is an additional 20mm around the design size. For instance, if you’ve ordered an A1 design, you will receive the design itself at the precise scale, and the 20mm border will be extra. This ensures that your design maintains its accurate scale while incorporating the provided border for the potential use of eyelets or other purposes.

For the best possible results, we only except PDF files.

You will only need to sign for your delivery if you have selected ‘Signed/Tracked Delivery’ when checking out. 

We are able to print your PDF at the exact size you have selected when placing your order. It’s essential to be careful when selecting the size to ensure that your printed product matches your intended dimensions.

In the event that you detect an error in your order, please reach out to us at Kindly provide your order number and inform us about any modifications you wish to make before your order is dispatched.

Once an order has been confirmed, it goes to print immediately so we can meet our delivery deadlines. We are unable to make changes to your design or cancel the order at this stage. 

You will not be able to cancel your order if we have already printed or shipped your order. 

If in the unusual circumstance you have received your order and there is a fault – please email us immediately ( with attached images and your order number and we will work to resolve this for you right away! 

Once an order has been confirmed, the delivery address will automatically be printed on the shipping label. We will be unable to change the delivery address for that particular order. 

Please may sure all your details are correct before confirming your order. 

Enjoy complimentary delivery on all orders exceeding £70.00! The discount will be applied automatically at checkout once your order reaches £70.00. Please note that this offer cannot be combined with any other promotions.

If you encounter any issues with this offer, kindly reach out to us via email at


ToughCAD is an accurately scaled drawing showing the existing conditions on a unit of land, including property lines, and detailing the location of any proposed and existing development, such as structures, paving, and uses of land.

What makes ToughCAD different is ToughCAD is INDESTRUCTIBLE – We are regarded as a leader in our field, offering a lifespan much greater than your average site plan. Due to our durable material, our products are designed to last and therefore create less waste. Originally, paper plans would get destroyed or damaged when on an active construction site, requiring the need for site plans to be continuously re-placed, creating addition cost and waste – This gives a solution to cost and time being taken up with the requirement of site plans being re-printed and re-distributed.

ToughCAD is available in A0, A1, A2, A3 and comes with a choice of arriving with or without eyelets for your convenience.

ToughCAD is multi-functional with the material being compatible with whiteboard markers – Perfect for changes in traffic management or other important functions.

ToughCAD is 100% recyclable

You can call us on 01926 895685, or alternatively, you can email us on 

Our office hours are 9am – 4.30pm (Monday – Friday) 

We are closed at the weekends and during national holidays – but not to worry! Our emails are always open and a member of the ToughCAD team will be back in touch as soon as possible – thank you! 

Please double check your order before checking out! We print as we receive. Thank you!
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